Refund policy

This Returns & Refunds Policy applies to orders placed through vireliabeauty.store and shipped within the United States.

Business Information

Virelia Beauty
Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: support@vireliabeauty.store

1. 60-Day Return Window

We accept returns of eligible items within 60 days of delivery.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original packaging.
  • Be in the same condition in which it was received.
  • Be free from damage, stains, odors, alterations, or visible wear.
  • Include proof of purchase, such as an order number or receipt.

We reserve the right to inspect all returned items. Returns that do not meet these conditions may be denied at our discretion.

2. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Gift cards.
  • Final-sale or clearance items.
  • Items damaged through misuse, neglect, improper handling, or unauthorized alterations.
  • Items returned without prior approval from Virelia Beauty.
  • Items that do not meet the return eligibility requirements listed in this Policy.

3. How to Start a Return

To request a return, email support@vireliabeauty.store and include:

  • Your full name.
  • Your order number.
  • The item or items you wish to return.
  • The reason for the return.
  • Clear photographs if the item is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Do not send an item back before receiving return approval. Items returned without prior authorization may not be accepted or refunded.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

The following conditions apply:

  • Original shipping charges are non-refundable.
  • Return shipping costs are non-refundable.
  • We recommend using a trackable shipping service.
  • Customers should keep their return tracking number and shipping receipt.
  • Virelia Beauty is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address by the shipping carrier.

5. Refunds

Once your return is received, we will inspect the item and notify you whether the refund has been approved or denied.

If approved:

  • The refund will be issued to the original payment method.
  • Approved refunds are normally processed within 3–7 business days after inspection.
  • Shipping fees and other non-refundable charges will not be included in the refund.
  • Your bank, card provider, or payment processor may require additional time to post the refund to your account.

We reserve the right to reduce or deny a refund if the returned item does not meet the requirements of this Policy.

6. Exchanges

Eligible items may be exchanged within 30 days of delivery.

To qualify for an exchange:

  • The item must meet all return eligibility requirements.
  • The requested replacement must be available.
  • The exchange request must be approved before the original item is returned.

If the requested replacement is unavailable, we may issue an approved refund instead.

Customers are responsible for exchange shipping costs unless the original item was damaged, defective, or incorrect.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

Damaged, defective, missing, or incorrect items must be reported within 48 hours of delivery by emailing support@vireliabeauty.store.

Your email must include:

  • Your full name.
  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the item, packaging, shipping label, and damage or defect.

Once the issue has been verified, we may provide a replacement or refund at no additional cost.

Claims submitted after the 48-hour reporting period may be denied. Damage caused after delivery through misuse, improper handling, neglect, or unauthorized alteration is not considered a product defect.

8. Disputes and Chargebacks

Customers agree to contact Virelia Beauty and allow us a reasonable opportunity to resolve any order, delivery, product, or refund issue before opening a payment dispute or chargeback.

If a chargeback is submitted, we may provide the payment processor or financial institution with relevant records, including:

  • Order information.
  • Payment confirmation.
  • Shipping and delivery records.
  • Tracking information.
  • Customer communications.
  • Return and refund records.
  • Acceptance of our store policies.

Fraudulent, false, or abusive chargebacks may be disputed to the fullest extent permitted by law.

9. Cancellations and Order Changes

Cancellation and order-change requests must be submitted within 12 hours of placing the order.

Requests may include:

  • Cancelling the order.
  • Changing the shipping address.
  • Changing the quantity.
  • Changing the selected product or variation.

We cannot guarantee that a request will be completed after the order has entered processing.

Once an order has been processed or shipped, it cannot be cancelled or changed. The customer must wait for delivery and follow the return process described in this Policy.

Customers are responsible for reviewing all order and shipping information before completing checkout.

10. Late or Missing Refunds

If you have not received an approved refund after 10 business days:

  • Check your bank or payment account again.
  • Contact your credit-card company or payment provider.
  • Contact your bank, as processing time may be required before the refund appears.
  • Email support@vireliabeauty.store if the refund is still missing.

11. Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged items, contact us at:

Virelia Beauty
Email: support@vireliabeauty.store
Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801.